TE All-Call
The T/E School District will use TE All-Call, an automated emergency phone notification system, to communicate emergency closings, late openings, early dismissals and any unscheduled closing or emergency situation that may happen during the school day through autmoated phone calls, text messages and email. Please notify the school’s main office as soon as possible if your contact numbers change at any point during the school year. For families new to the T/E School District, here below are some frequently asked questions and answers about TE All-Call.
1. Can I opt out of receiving early morning school closing calls but still receive other types of TE All-Call emergency messages?
No. If parents request to have all phone numbers removed from the TE All-Call system then they will not receive any type of phone calls from TE All-Call, including emergency messages sent from the system during the school day. Weather-related emergency closing information will continue to be recorded on the TE Information Hotline (610-240-1970) and broadcast on local TV networks.
Parents who are concerned about receiving early morning calls on inclement weather school closing days may want to consider changing their numbers on file to cell phone or work numbers. While the system can call up to three numbers per student, parents are not required to have three numbers on file. Some parents have stated that they plan to turn cell phones off or turn home phone ringers down on snow days if they do not want to receive the early morning call.
2. How many phone numbers per student can be called?
Six.
3. Will the system call all of the numbers on file?
Yes. All six numbers on file will be called even if the first call is answered. The system will leave a voicemail or answering machine message if no one answers the phone. If you use the same phone numbers for more than one child, duplicate numbers will only be called once.
4. What should I do if my work number has an extension?
The system can only accept direct phone numbers. Consider using a cell phone number or other direct phone number in place of a number with an extension.
5. How can I ensure that I receive a call?
TE All-Call is provided through SchoolMessenger, a company recognized for providing superior phone notification solutions. In order to ensure that you receive a call, it is essential that we have accurate phone number information on file. Please notify your school office if any of your contact numbers change.
6. Does TE All-Call send text messages?
Yes. Any new mobile numbers added to the TE All-Call system will receive an automatically generated opt-in text invitation within two business days. If you do not receive this automated text after two business days, please contact your child’s school to make sure that the correct mobile number is in the TE All-Call system.
You may also opt-in to receive emergency text message alerts by texting Y to 67587. Please note that the mobile phone from which you are opting in MUST already be in the TE All-Call system for you to receive text messages. You may still receive an initial confirmation message from SchoolMessenger, the vendor that provides our TE All-Call service, even if your number is not in TE All-Call, but you will not receive actual emergency text alerts unless your number is on file in the TE All-Call system.
7. How do I opt-out of receiving text messages after I have opted in?
You may opt-out of receiving text messages at any time by replying to one of our text messages with “STOP”.
8. Can anyone sign up to receive text messages from TE All-Call?
No. Only phone numbers in our student TE All-Call system will be eligible to receive text messages when there is an emergency notification. Any number changes or additions must be made by calling your child’s school. For individuals who do not have students in T/E schools or who do have children transported by T/E buses, the District also shares emergency closing information on the T/E School District website, www.tesd.net, on local TV and radio stations, on TETV, and on the T/E Information Hotline at (610) 240-1970.
9. Once I call my child’s school to add a new mobile number, will I automatically begin receiving text messages when there is an emergency alert?
No. By law, you must opt-in to receive text message alerts from your mobile phone. After changing or adding a new mobile number in TE All-Call, you should receive an automated text from SchoolMessenger with instructions on how to opt-in to receive text message alerts on your phone. If you do not receive this automated text after 2 business days, please contact your child’s school to make sure that the correct mobile number is in the TE All-Call system. Parents of non-public school students who are transported by T/E School District buses may contact the T/E School District Information Services Department at (610) 240-1947 to change their TE All-Call phone numbers.
10. What if I do not receive a call from TE All-Call and the weather is inclement?
It is possible that a technical problem beyond our control could cause you not to receive a call on one of your emergency phone numbers. If you suspect that there may be a school closing and you have not received a call from TE All-Call, please call the T/E Information Hotline at (610) 240-1970 to confirm the status of school.
11. How do I change my phone numbers in TE All-Call?
Parents of students attending T/E schools may contact the school office at the numbers below to change their phone numbers in the TE All-Call system.
Conestoga High School: (610) 240-1045
T/E Middle School: (610) 240-1208
Valley Forge Middle School: (610) 240-1303
Beaumont Elementary School: (610) 240-1400
Devon Elementary School: (610) 240-1450
Hillside Elementary School: (610) 240-1500
New Eagle Elementary School: (610) 240-1550
Valley Forge Elementary School: (610) 240-1600
Parents of children attending non-public schools, but who use T/E school buses, may contact the T/E School District Information Services Department at (610) 240-1947 to change their number in the TE All-Call system.
Please note that it may take up to two business days for new numbers to be fully registered in TE All-Call.
12. Can TESD employees receive messages from TE All-Call?
Ten-month employees may sign up to receive calls and text messages from TE All-Call. In order to receive a text message, a mobile phone number must be on file as the employee's TE All-Call number. Employees must contact the Human Resources Department to add or change their number in TE All-Call.
If you are a 10-month employee who has a mobile number on file in TE All-Call through the TESD Human Resources Department, you may opt-in to receive emergency text message alerts by texting Y to 67587. Please note that the mobile phone from which you are opting in MUST already be in the TE All-Call system for you to receive text messages. You may still receive an initial confirmation message from SchoolMessenger, the vendor that provides our TE All-Call service, even if your number is not in TE All-Call, but you will not receive actual emergency text alerts unless your number is on file in the TE All-Call system. It may take up to two business days for a new number to be fully registered in TE All-Call.
